All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

If you or your carer(s) have any communication/information needs relating to a disability, impairment or sensory loss, we will try to respond to those needs.

We want to make sure that we are communicating with you in a way that is easy for your and that you can understand. This could be as simple as using a larger font for any letters we send your or organising a Sign Language interpreter for your appointments.

Please don’t wait for us to ask if you do have any communication/information needs just let us know.

Identifying individuals with information/communication needs

• New patients will be asked whether they require a specific method of communication.
• Posters will be displayed in reception
• Information will also be published on the Practice Website.

Recording individuals’ Information and communication needs

• Patient specific information and communication needs will be recorded in the medical records as an ‘alert’ to staff and to prompt for relevant actions to be taken.
• All staff can check that an alert has been added by opening the patient records – the alert will appear on the opening page under ‘reminders’.
• A hearing loop is available at reception.
• Interpreters and signers can be organised in advance on a patient’s request.
• Copies of Practice Leaflets/Information are available in large print on patient’s request.

As part of our GP contract all of our patients have been allocated a named accountable GP.

Your named GP will have overall responsibility for the care and support that our surgery provides to you. They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care meets your individual needs.

You do not need to see your named GP for every appointment at the surgery. You are able to see any doctor and this will not affect the care that you are given.

If you would like to know who your named GP is, please ask at the reception desk next time you visit the surgery.

7.7B. Accountable GP

7.7B.1. A Contractor must ensure that for each of its registered patients (including those patients under the age of 16) there is assigned an accountable GP.

7.7B.2. The accountable GP must take lead responsibility for ensuring that any services which the Contractor is required to provide under the Contract are, to the extent that their provision is considered necessary to meet the needs of the patient, coordinated and delivered to the patient.

7.7B.3. The Contractor must: (a) inform the patient, as soon as is reasonably practicable and in such manner as is considered appropriate by the Contractor’s practice, of the assignment to the patient of an accountable GP and must state the name and contact details of the accountable 26 Information about the Electronic Frailty Index is available in guidance published by the Board entitled “Supporting Routine Frailty Identification through the GP Contract 2017/18”.

This guidance is available at: https//www.england.nhs.uk/publication/supporting-routine-frailty-identification-and-frailtythrough-the-gp-contract-20172018/ or from

NHS England,

PO Box 16738,

Redditch,

B97 7PT.

27 Guidance about enriching a patient’s Summary Care Record with additional information published by the Health and Social Care Information Centre is available at: http://webarchive.nationalarchives.gov.uk/20160921135209/http:/systems.digital.nhs.uk/scr/additional/ patientconsent.pdf or from

NHS Digital,

4 Trevelyan Square,

Boar Lane,

Leeds

LS1 6AA.

38 GP and the role and responsibilities of the accountable GP in respect of the patient;

• (b) inform the patient as soon as any circumstances arise in which the accountable GP is not able, for any significant period, to carry out the duties of an accountable GP in respect of the patient; and
• (c) where the Contractor’s practice considers it to be necessary, assign a replacement accountable GP to the patient and inform the patient accordingly.

7.7B.4. The Contractor must comply with the requirement in clause 7.7B.3 in the case of any person who is accepted by the Contractor as a registered patient on or after the date the Regulations came into force within 21 days from the date on which that patient is so accepted.

7.7B.5. The requirement in this clause 7.7B does not apply to:

(a) any patient of the Contractor who is aged 75 or over, or who attains the age of 75, on or after the date the Regulations came into force; or (b) any other patient of the Contractor if the Contractor has been informed that the patient does not wish to have an accountable GP.

7.7B.6. Where, under clause 7.7B.3(a), the Contractor informs a patient of the assignment to the patient of an accountable GP, the patient may express a preference as to which general medical practitioner within the Contractor’s practice the patient would like to have as the patient’s accountable GP and, where such a preference has been expressed, the Contractor must make reasonable efforts to accommodate the request.

7.7B.7. Where, under clause 7.7B.5(b), the Contractor has been informed by, or in relation to, a patient that the patient does not wish to have an accountable GP, the Contractor must record that fact in the patient’s record that the Contractor is required to keep under clause 16.1.

7.7B.8. The Contractor must include information about the requirement to assign an accountable GP to each of its new and existing registered patients: (a) on the Contractor’s practice website or online practice profile; and (b) in the Contractor’s practice leaflet.

• 16.5ZD Patient online services: provision of an online consultation tool
• 16.5ZD.1 A Contractor must offer and promote an online consultation tool to its registered patients.
• 16.5ZD.2 An “online consultation tool” is an online facility provided using

appropriate software:

(a) through which:

(i) a patient; or

(ii) where the patient is a person to whom clause 16.5ZD.4

applies, an appropriate person acting on behalf of the

patient;

may, in writing in electronic form, seek advice or information

related to the patient’s health or make a clinical or administrative

request; but

(b) which does not require the response to be given by the

Contractor in real time.

16.5ZD.3 An online consultation tool may incorporate:

(a) any of the facilities which the Contractor is required to offer under

clauses 16 to 16.5ZC; or

(b) the communication method which the Contractor is required to

offer under clause 16.5ZE.

CVDPREVENT (Cardiovascular Disease Prevention) is a national primary care audit to support professionally led quality improvement in the diagnosis and management of six high-risk conditions that cause stroke, heart attack and dementia: atrial fibrillation, high blood pressure, high cholesterol, diabetes, non-diabetic hyperglycaemia and chronic kidney disease.

The General Practice Extraction Service (GPES) will require an initial full year extract of data and thereafter an extract on a quarterly basis.

NHS Digital has issued a Transparency Notice for CVDPREVENT data collection.

Midlands Partnership NHS Foundation Trust

Information relevant to the surgery under the Freedom of Information Act can be provided. Please contact our Practice Manager.

Our practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. Find out more about Pandemic Planning and Research on the NHS Digital website.

All GP practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.

The average pay for GP’s working in the Carlton Group Practice in the last financial year was £93,499 before tax and national insurance. This is for 5 full time GPs, 4 part time GPs and 2.08 locum GPs who worked in the practice for more than six months.

The practice is often asked for information about patients from insurance companies or solicitors. On no account will any information be given without the patient’s written consent. Information about a patient’s medical condition will only be passed to other health professionals to help with treatment. Staff at the surgery have access to personal information on a need-to-know basis only and are bound by rules relating to patient confidentiality.

Our Practice Privacy Notice explains what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it, the documents can be downloaded here:

• Practice Privacy Notice
• Control of Patient Information (COPI) Notice
• General Practice Extraction Service (GPES) Transparency notice
• NHS Information Governance COVID Transparency Notices
• GP Connect
• Track and Trace Privacy Notice

All GP practices in England are legally required to share data with NHS Digital for the purposes of Research and Planning under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained available at NHS Digital General Practice Data for Planning and Research (GPDPR). You have the choice to opt out if you wish to, please see Research and Planning Opt Out.

What happens if I choose not to have a summary care record (SCR)?

Find our more in our Summary Care Records Leaflet and Opt Out form.

All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.